Kass! I feel your pain!

[martelvonc]

Yes, kass_rants, customers sometimes just try one's patience.

I have a small shop on Etsy where I sell my cottage industry beeswax candles. I don't have a large production line but I produce enough to be able to work off my excess energy with the hand dipping and get the cost of the supplies back with a small profit. I believe, that for the size candles I make, I'm the least expensive on Etsy.

Today a guy has been arguing with me over the cost of S&H "Well "I" can ship such and such a weight to "here" by UPS and it does not cost so much" and "I find it hard to justify "$" for 10 pairs of candles."

So buddy buy yer candles elsewhere. I even offered him the links to some other very nice and talented Etsy candle sellers.

Yea, I know, I know I just foisted off a grumpy customer on my Etsy buddies but heck it was getting hard to be polite.

I can almost hear his "hrumpf, well I never..." from here.

Comments

[spranglady.livejournal.com]

ya know... people just don't get that shipping and handling includes the 'handling', not just the shipping! Sigh. It was hard to get through to some customers that while, yes, I can ship one ornament for less than $3, I also have to buy the boxes that the ornies come in, the shipping material, the bubble wrap, the tape, the labels, the cardboard shipping box that has to be USPS standard, gas to and from the post office, fees for selling online, etc. While some of my price does absorb a bit of that, most of the actual ornie price doesn't. But I'm like you... I'd rather see a customer like that go elsewhere, than deal with the angst. :P It's just not worth it for a hobby.

[martelvonc.livejournal.com]

Exactly, and I was not getting into a pissing contest with him.